Process Improvement

Implementing the Pace of Change in Business

Implementing the Pace of Change in Business

Let’s examine implementing the pace of change in business. I recently found a quote by the late management guru, Peter Drucker, that read: “The greatest danger in times of turbulence is not the turbulence—it is to act with yesterday’s logic.” As I think back on 2020, this statement could not be truer. Forced into turbulence by a global pandemic, businesses had to adapt – we could not act with yesterday’s logic and had to pivot quickly. However, under normal circumstances, as suggested in my recent articles, Setting the Pace of Change and Determining the Pace of Change, there are factors that impact strategic decisions. In this article, I share a word of caution, even when changes are thoughtfully identified, plans are rarely implemented perfectly. The best plan will incorporate some […]

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Determining the Pace of Change in Business

Determining the Pace of Change in Business

Let’s look at determining the pace of change in business. In a recent blog, I introduced the idea of Setting the Pace of Change. There are several factors to consider and when determining the cadence, leadership faces an added challenge. They must balance the realities of the business with the emotional impact that could damage the human resource infrastructure. So how do change leaders push back against ‘status quo’ that holds strong investment and commitment from employees – and corporate leaders? They must make the case that ‘status quo’ is no longer adequate to keep the firm relevant and competitive in its market. “We’ve always done it this way,” has been the last words of many doomed or dying organizations. Communication and transparency allow for a conversation that introduces the […]

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Setting the Pace of Change in Business

Setting the Pace of Change in Business

As entrepreneurs, we know that change is constant. But is it a bad thing? I agree with psychologist Dr. Dennis O’Grady who said, “Change has a bad reputation in our society. But it isn’t all bad – not by any means. In fact, change is necessary in life – to keep us moving, to keep us growing, to keep us interested.” Change that originates within us or within our organization is typically within our control. However, external change might be instigated by a shift in markets, technologies, customer needs, demographics, competitors or even, a global pandemic. These occur outside our control and yet, when we let go of fear, we can often identify opportunities we never considered. No one can deny that since 2000, businesses have experienced radical transformation. My […]

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Sales and Workflow Dashboards Improve Processes and Accountability

Sales and Workflow Dashboards

Sales and workflow dashboards are a great way to keep employees on task while providing real time insights for management. That’s why I can’t believe I am admitting this, but I only recently created a sales dashboard for my company. Sales and workflow dashboards are a collection of data that provide an overview of the reports and metrics that you care most about. Don’t get me wrong, we use an EOS® Scorecard with metrics which we review each week. However, customizing a dashboard from the data in our project management tool monday.com has been a real game changer for us. We now can review in one place information such as:  # of leads in the sales pipeline  Source of leads (Referrals, Marketing, etc.)  Revenue generated YTD  # of current engagements […]

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Trusting the Process for Business Success

Trusting the Process for Business Success

Trusting in a business process or methodology is often very difficult for entrepreneurs who are accustomed to thinking outside the box. When Trilogy Partners celebrated its 10th anniversary in February 2019, I contemplated the reasons for its longevity. One conclusion I came to may be a bit surprising to anyone who knows me. I trusted the process. I don’t like to adhere to processes. As a Visionary, it’s in my DNA to break the rules. So, it was eye-opening and not so ironic to realize that part of Trilogy Partners’ own success stems from the Trilogy 9-Step Process™ that we use with clients which includes: Discovery – digging deep to find the pain points that inhibit growth Diagnosis – presenting and understanding the reasons for stagnation Willingness to Change – […]

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It’s Time for a Plan!

Companies large and small often deliberate on the need and/or depth for a strategic plan or roadmap. Is there really any reason not to have a formal plan documenting where you are; where you want to go; and how you will get there? At Trilogy Partners, we guide business owners through the strategic planning process, allowing the organizational leadership to get out of the day-to-day and look at the business from “the clouds” or using the cliché, “working on the business, not in the business.” There is an essential difference between tactics, operational effectiveness, and strategy and we have seen first-hand how strategic planning improves overall organizational performance. In the past, strategic plans were onerous to develop and often sat on a shelf; dusted off only when the plan was […]

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Fix the Toaster

At Trilogy Partners, we often have to ask, do you want to fix the toaster or keep scraping the burnt part off the toast? It seems like a simple question but hear me out. How seamlessly does your organization really operate? Can you cite examples of non-productive behavior caused by the way you’re doing business now? Where are people in your organization falling further behind serving customers, making shipments, or completing their work because process improvements were not put in place? I am prompting you to go much deeper in your thinking process than whether or not you have an up-to-date organizational chart. You and your top team need to examine if your organization is really coalescing around the best ways to get things done. Do you need to fix […]

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