Leadership

What’s the “Real” Business Challenge?

What holds a business back? Unfortunately, it’s not uncommon to see even successful companies struggle to grow. When working with Trilogy clients, challenges typically surface in the following categories: Fundamental business issues Culture of the organization Attitude towards change Let’s explore each of these critical areas in more detail: 1. Fundamental business issues can be defined in two categories: Growth: Strategy, Sales/Marketing and Organizational Sustainability: People, Financial and Processes Examine the company and ask the following questions: Is there a clear, concise written strategic plan that is aligned by all members of the team? Are marketing and sales efforts being tracked, measured and getting consistent results? Is there a current and future organizational chart outlining expectations, gaps and opportunities for advancement? Is recruiting, training, onboarding, and compensation putting the right […]

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School Smarts + Street Smarts = Success

When working with Trilogy clients, I often tell them the story of Mitch and Jack, two high school friends with contrasting personalities.  Mitch was a loner, a straight-A student who always completed the extra credit homework and was essentially the pompous, go-to answer man when the rest of us stared back at Mr. Carmen with dazed expressions. Jack, on the other hand, was a good student who finished his homework during lunch, right before class.  He often showed up a few minutes late, usually detained by friends seeking his brotherly advice. Jack was a very good listener and involved in many school and community activities. Many years after graduation, I saw both men at a high school reunion.  I found it fascinating to learn how their lives had evolved. Mitch […]

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It’s Time for a Plan!

Companies large and small often deliberate on the need and/or depth for a strategic plan or roadmap. Is there really any reason not to have a formal plan documenting where you are; where you want to go; and how you will get there? At Trilogy Partners, we guide business owners through the strategic planning process, allowing the organizational leadership to get out of the day-to-day and look at the business from “the clouds” or using the cliché, “working on the business, not in the business.” There is an essential difference between tactics, operational effectiveness, and strategy and we have seen first-hand how strategic planning improves overall organizational performance. In the past, strategic plans were onerous to develop and often sat on a shelf; dusted off only when the plan was […]

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What You Said is Not what I Heard

Has this ever happened to you? You are speaking with someone and their response is not at all what you expected based on what you said.  At least, what you thought you said! At Trilogy Partners, we frequently hear this frustration from business owners which prompts the question, do you communicate effectively? Communication is complicated all by itself. Imagine how complicated communication gets when we mix different cultural understandings, gender-speak, frustration, unhappiness, underlying tensions, and the pressure of expectations and deadlines. It’s amazing we get anything right with all the challenges of effective communication and these are just some of the barriers we face! Communication ‘gaps’ create unexpected challenges – an example: Recently, I facilitated a training class attended by leaders of a multinational company. Suddenly, there was a big […]

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Why You Must Over-Communicate

When coaching Trilogy clients, I often make a comment that you may find valuable: “In the absence of information, most people fill in the blanks, make up their own story … and usually add negative assumptions.” As a leader, your life is full and the last thing you’re worrying about is what other people know or don’t know. However, you understand what it feels like to be kept out of the loop. It’s uncomfortable and can lead to a lot of wasted (and wrong) assumptions. For example, let’s say George has been coming to the office late and leaving early. He’s not himself. He doesn’t seem as engaged as he used to be. He seems a little secretive. What are you thinking? Is George looking for a new job? Is […]

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Visionary and Integrator: The Most Valuable Relationship in an Organization

In October, Hal and I had the opportunity to speak about our Visionary/Integrator (V/I) relationship on VoiceAmerica’s radio program “Operationally Speaking” with Sergiu Simmel.  It was a chance to explain our unique roles at Trilogy Partners as well as showcase the benefits of having a Visionary and Integrator within a company. The terms Visionary and Integrator are used in the Entrepreneurial Operating System (EOS®) and are also explained in Gino Wickman and Mark C. Winters’ book Rocket Fuel.  Visionaries, generally business owners like Hal, are creative, big thinking, idea generators while Integrators like me are analytical, process oriented and drivers of the day-to-day operations.  Integrators are responsible for implementing the ideas of the Visionary. A valuable aspect of this relationship is its complimentary yin-yang dynamic.  To put it simply, Visionaries […]

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Happy People are Better Leaders – Some Proven Tips to Improve Your Happiness Factor

Have you ever worked with someone that seems genuinely happy? A person that others gravitate to because of their positivity? At Trilogy Partners, not only do we address business fundamentals, we also tackle behavioral and cultural issues and have witnessed first-hand the impact of positive psychology in the workplace. What is positive psychology? It is the scientific study of “what makes life worth living”, empowering individuals to purposely develop an optimistic state of mind to live a rewarding and happy life. Working on how to become happier, the research suggests, will not only make a person feel better but also boosts energy and creativity, fosters better relationships, fuels higher productivity, improves the immune system and even leads to a longer life. Data shows that happy people are better leaders, negotiators, […]

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Seize the Moment: Recognizing how Initiative can Grow your Organization

“Initiative is doing the right thing without being told.” – Victor Hugo Who in your organization has the requisite initiative associated with high performance?  Do any of your employees and colleagues seem to lack initiative? If either of these questions resonate at some level, it may be time to identify and develop leaders that can create the organization you envision.  Often, tension is associated with ensuring that we have the right people, on the right projects, at the right time.  Failure to properly attend to one or more of these variables can render even the most well-intentioned effort a money loser, morale crusher, or worse, a death knell for the organization. When you have high performing, motivated employees engaged in meaningful, transformational projects, those who are holding the company back […]

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Shut Up and Lead!

Have you ever thought, this would be a great place to work if we didn’t have any employees? Truthfully, it has crossed my mind on a few occasions over the years. How can any leader have such thoughts about our most valuable assets? The answer is simple, we shouldn’t. John Maxwell states “a leader is one who knows the way; goes the way; and shows the way.” Effective leaders will model the expected behaviors through actions, not words, leading to the concept of “shut up and lead.” During the early 1990’s, Zenger-Miller published The Basic Principles for Success. Since then, I have adapted these principles as the foundation for professional relationships and the paradigm for expected organizational behavior. The principles are truly basic in concept but often difficult to achieve. […]

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Driving Accountability in Your Business

One of the most common concerns raised by business leaders is the desire to strengthen accountability in their organization.  When Trilogy Partners examines this concern with them, we often discover that each business owner has his or her own definition of accountability, and they all have very different views on what accountability looks like.  Let’s take a closer look at what the term means and the leadership behaviors you can focus on to strengthen accountability. We define accountability as accepting responsibility; disclosing results in a transparent manner; being candid about your actions and the actions of others.  We recognize that defining the term is much easier than bringing it to life inside an organization.  The place to start is to look in the mirror.  Are you creating a team environment […]

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