Conflict Resolution

Empathy in the Workplace

Empathy in the Workplace

Let’s look at how to practice empathy in the workplace. I recently read an article about Bill and Melinda Gates in which they describe emotional intelligence as the key to their successful marriage and business partnership. Delving deeper, they agree that practicing empathy, providing feedback, and starting with respect are the fundamentals. The article got me thinking about my business career and the workplace. I learned early on that giving useful feedback with kindness built trust with my colleagues, clients, and vendors and earned me a solid reputation. Fast forward twenty years and it’s now a given that open dialogue and courtesy are staples within business culture. Heck, one of Trilogy’s values is to tell the hard truth in a respectful manner. But how often are we asked at work […]

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Assessing Personality Assessment Tools in Matters of HR

Assessing Personality Assessment Tools in Matters of HR

Let’s look at personality assessment tools and how the Phillies 2019 season relates to them. Baseball is back and for those who may not know, I was born and raised in Philadelphia and am a diehard Phillies fan. Yep, I am one of those “passionate” Philadelphians who often get a bad rap due to what some consider outlandish behavior. We can talk about that another time but for now, I’d like to focus on how the Phillies 2019 abysmal season ties in with personality assessment tools. The Phillies went from a team ranked #1 in their division to ending up second to last place when the season ended. The consensus is that baseball analytics, or rather the sole reliance upon analytics, was a major reason for their demise. You see, […]

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How to React During a Business Crisis

How to React During a Business Crisis

Let’s explore how to react during a business crisis. Irony can be a funny thing. I was prepared to publish a blog this week on Selective Exposure and how it relates to business consulting. With the Coronavirus front of mind, it dawned on me that my blog may be taken out of context for those who are unfamiliar with the term and definition so instead, I’ve chosen to go down a different path to convey a message about something I call Selective Reactions. (For those in the world of chemistry, it’s not what you think.) These are strange times, indeed. In a matter of days, our lives have shifted and I’m sure you’ve received countless emails, articles and postings on how to handle it all. As a result of the […]

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Torn Between Loyalty and Future Growth

A few years ago I got a call from a close friend who had an issue he wanted to discuss. Steve had recently taken over his family business and was carrying around a big weight. On the day we met, Steve confessed, “Loida, I don’t know what to do. Joe has worked for our family for over 30 years, and he isn’t supporting the new business growth plan I’m trying to put in place.  He feels that the way things have been done for thirty years is just fine. Honestly, I’m afraid. Joe has so much tribal knowledge in running this business.  What will happen if he’s not around? How will I know where the pitfalls are?  What will the staff think of me if I let him go after […]

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Conflict Resolution – Are All Involved Created Equal?

Last week was the anniversary of President Lincoln’s Gettysburg Address. The words of wisdom spoken 152 years ago, specifically our ‘new nation, conceived in liberty, and dedicated to the proposition that all men are created equal,’ certainly should have us thinking as business leaders. Although the divergence we experience within our organizations pales to the struggle for equality and a nation in conflict that President Lincoln encountered, we can apply the lessons learned. How do we bring together ‘a team of rivals’ as portrayed in Doris Kearns Goodwin’s book Team of Rivals: The Political Genius of Abraham Lincoln within our organizations?

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