Communication

NOT Just Another Manic Monday with EOS®

NOT Just Another Manic Monday with EOS®

I have the best memories of growing up in the 1980s. The trends (big hair, shoulder pads, leotards with legwarmers), high school football games (Go SPFHS Raiders!), iconic movies (Breakfast Club, Top Gun, Ferris Bueller’s Day Off) and of course, the timeless music (Dancing in the Dark, Livin’ on a Prayer, Don’t Stop Believin’)! One song from the ‘80s that is still popular today is Manic Monday by The Bangles. How many memes are centered around the dreaded Sunday night, the prelude to Manic Monday? And while I often felt that way in the past, I no longer have that sense of dread since I started working at Trilogy Partners. Why not? Because Trilogy practices EOS®, The Entrepreneurial Operating System™, a set of simple concepts and tools that helps our […]

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Determining the Pace of Change in Business

Determining the Pace of Change in Business

Let’s look at determining the pace of change in business. In a recent blog, I introduced the idea of Setting the Pace of Change. There are several factors to consider and when determining the cadence, leadership faces an added challenge. They must balance the realities of the business with the emotional impact that could damage the human resource infrastructure. So how do change leaders push back against ‘status quo’ that holds strong investment and commitment from employees – and corporate leaders? They must make the case that ‘status quo’ is no longer adequate to keep the firm relevant and competitive in its market. “We’ve always done it this way,” has been the last words of many doomed or dying organizations. Communication and transparency allow for a conversation that introduces the […]

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Setting the Pace of Change in Business

Setting the Pace of Change in Business

As entrepreneurs, we know that change is constant. But is it a bad thing? I agree with psychologist Dr. Dennis O’Grady who said, “Change has a bad reputation in our society. But it isn’t all bad – not by any means. In fact, change is necessary in life – to keep us moving, to keep us growing, to keep us interested.” Change that originates within us or within our organization is typically within our control. However, external change might be instigated by a shift in markets, technologies, customer needs, demographics, competitors or even, a global pandemic. These occur outside our control and yet, when we let go of fear, we can often identify opportunities we never considered. No one can deny that since 2000, businesses have experienced radical transformation. My […]

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Assessing Personality Assessment Tools in Matters of HR

Assessing Personality Assessment Tools in Matters of HR

Let’s look at personality assessment tools and how the Phillies 2019 season relates to them. Baseball is back and for those who may not know, I was born and raised in Philadelphia and am a diehard Phillies fan. Yep, I am one of those “passionate” Philadelphians who often get a bad rap due to what some consider outlandish behavior. We can talk about that another time but for now, I’d like to focus on how the Phillies 2019 abysmal season ties in with personality assessment tools. The Phillies went from a team ranked #1 in their division to ending up second to last place when the season ended. The consensus is that baseball analytics, or rather the sole reliance upon analytics, was a major reason for their demise. You see, […]

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How to React During a Business Crisis

How to React During a Business Crisis

Let’s explore how to react during a business crisis. Irony can be a funny thing. I was prepared to publish a blog this week on Selective Exposure and how it relates to business consulting. With the Coronavirus front of mind, it dawned on me that my blog may be taken out of context for those who are unfamiliar with the term and definition so instead, I’ve chosen to go down a different path to convey a message about something I call Selective Reactions. (For those in the world of chemistry, it’s not what you think.) These are strange times, indeed. In a matter of days, our lives have shifted and I’m sure you’ve received countless emails, articles and postings on how to handle it all. As a result of the […]

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Sales and Workflow Dashboards Improve Processes and Accountability

Sales and Workflow Dashboards

Sales and workflow dashboards are a great way to keep employees on task while providing real time insights for management. That’s why I can’t believe I am admitting this, but I only recently created a sales dashboard for my company. Sales and workflow dashboards are a collection of data that provide an overview of the reports and metrics that you care most about. Don’t get me wrong, we use an EOS® Scorecard with metrics which we review each week. However, customizing a dashboard from the data in our project management tool monday.com has been a real game changer for us. We now can review in one place information such as:  # of leads in the sales pipeline  Source of leads (Referrals, Marketing, etc.)  Revenue generated YTD  # of current engagements […]

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What’s the “Real” Business Challenge?

What holds a business back? Unfortunately, it’s not uncommon to see even successful companies struggle to grow. When working with Trilogy clients, challenges typically surface in the following categories: Fundamental business issues Culture of the organization Attitude towards change Let’s explore each of these critical areas in more detail: 1. Fundamental business issues can be defined in two categories: Growth: Strategy, Sales/Marketing and Organizational Sustainability: People, Financial and Processes Examine the company and ask the following questions: Is there a clear, concise written strategic plan that is aligned by all members of the team? Are marketing and sales efforts being tracked, measured and getting consistent results? Is there a current and future organizational chart outlining expectations, gaps and opportunities for advancement? Is recruiting, training, onboarding, and compensation putting the right […]

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Navigating your Family Business from Conflict to Accomplishment

When working with family members in business with one another, something reveals itself over and over – the ties that bind also serve as stress points for potential unraveling.  With expertise in group and family dynamics, conflict management, and behavioral science, I am often asked to provide consultation and coaching to Trilogy clients with family-owned businesses who recognize that “things could be better” from both business and personal perspectives.  Does your family experience any of these issues causing conflict and misunderstanding? Decisions about the future direction of the business. Differences in leadership styles, practices, and core business values. Permitting undesirable and potentially destructive workplace behaviors to (erroneously) maintain harmony. Differences in performance and time commitment. Compensation of those actively vs. passively involved in the business. Fairness, equity and expectations around […]

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What You Said is Not what I Heard

Has this ever happened to you? You are speaking with someone and their response is not at all what you expected based on what you said.  At least, what you thought you said! At Trilogy Partners, we frequently hear this frustration from business owners which prompts the question, do you communicate effectively? Communication is complicated all by itself. Imagine how complicated communication gets when we mix different cultural understandings, gender-speak, frustration, unhappiness, underlying tensions, and the pressure of expectations and deadlines. It’s amazing we get anything right with all the challenges of effective communication and these are just some of the barriers we face! Communication ‘gaps’ create unexpected challenges – an example: Recently, I facilitated a training class attended by leaders of a multinational company. Suddenly, there was a big […]

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