Posts by: Andrea Grubb


Empathy in the Workplace

Empathy in the Workplace

Let’s look at how to practice empathy in the workplace. I recently read an article about Bill and Melinda Gates in which they describe emotional intelligence as the key to their successful marriage and business partnership. Delving deeper, they agree that practicing empathy, providing feedback, and starting with respect are the fundamentals. The article got me thinking about my business career and the workplace. I learned early on that giving useful feedback with kindness built trust with my colleagues, clients, and vendors and earned me a solid reputation. Fast forward twenty years and it’s now a given that open dialogue and courtesy are staples within business culture. Heck, one of Trilogy’s values is to tell the hard truth in a respectful manner. But how often are we asked at work […]

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Selective Exposure in Business

Selective Exposure in Business

I recently read an article on Selective Exposure, a theory that refers to an individual’s tendency to favor information which reinforces his/her pre-existing views while avoiding contradictory information.  Before you stop reading because you think I might be referring to our country’s divisive political environment, I assure you that I wouldn’t touch that with a 10-foot pole. Instead, I’m applying this concept to business. Companies come to Trilogy to help them solve their problems. In the initial diagnosis phase, we ask our clients to explain in detail their issues which are often comprised of financial woes, lack of strategy, misalignment, and/or employee challenges. We’re told savory stories about these roadblocks which, for the most part, seem plausible. Only when we dig deeper by reviewing data, asking tough questions, and getting […]

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Considering The Best of Times and the Worst of Times in Business

Considering The Best of Times and the Worst of Times in Business

In trying to make sense of 2020, I can’t help but think of Charles Dickens’ famous first line in A Tale of Two Cities which reads, “It was the best of times, it was the worst of times…”. For most of us, these could be considered the worst of times as humanity has been affected by COVID-19, social unrest, and political division. Would anyone consider this the best of times as well? Call me crazy but in all this imbalance, I believe, lay an opportunity before us – the ability to uncover, recognize and utilize our untapped strengths. When COVID hit, individuals and companies were quickly forced to work, think, manage, hire, market and sell differently. We had to adjust regardless of whether we were ready, willing, or able. As […]

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Assessing Personality Assessment Tools in Matters of HR

Assessing Personality Assessment Tools in Matters of HR

Let’s look at personality assessment tools and how the Phillies 2019 season relates to them. Baseball is back and for those who may not know, I was born and raised in Philadelphia and am a diehard Phillies fan. Yep, I am one of those “passionate” Philadelphians who often get a bad rap due to what some consider outlandish behavior. We can talk about that another time but for now, I’d like to focus on how the Phillies 2019 abysmal season ties in with personality assessment tools. The Phillies went from a team ranked #1 in their division to ending up second to last place when the season ended. The consensus is that baseball analytics, or rather the sole reliance upon analytics, was a major reason for their demise. You see, […]

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Understanding How Others Perceive Your Leadership Style

Understanding How Others Perceive Your Leadership Style

Are you curious how others perceive your leadership style? I recently came upon the quote below from Warren Bennis that really intrigued me. Without getting too philosophical, how does one become oneself? What are the factors that shape us? Nature vs. Nurture? Opportunities vs. Struggles? If experiences play a part, then aren’t we always evolving? “Becoming a leader is synonymous with becoming yourself. It is precisely that simple and it is also that difficult.” – Warren Bennis Here’s what I do know. The person we tell ourselves we are can be very different from the person others perceive us to be, especially in the workplace. If you’re a leader in business, it’s important to know how you are perceived by others. So, the question to really ponder is not “Who […]

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In Sickness & In Health

does your business function in your absence?

How does your business function in your absence? In March 2019, I came down with a debilitating health issue. Due to the severity of the illness, I was not able to work full time and missed many days with doctors’ appointments. Even when I was physically able to make it into the office, I did not have the stamina nor energy to put in a full day’s work. I know that my productivity and effectiveness were compromised as a result. As the Integrator at Trilogy Partners, by definition my role is to be the glue that holds people, processes, systems, priorities and the strategy of the company together. You can imagine how terrible I felt knowing that I couldn’t perform to my standard; I felt like I was letting my […]

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Less IS More: Why Fewer Goals Lead to More Success

Fewer Goals Lead to More Successes

What are your goals for 2020? You may have a long list but setting fewer goals can actually lead to more success. When I joined Trilogy Partners years ago, the company had just started practicing the Entrepreneurial Operating System® (EOS®) and I had no idea what it was. I had to educate myself and delved into Gino Wickman’s book Traction. I became immediately enamored by the simple, clean, and structured operating system. The thought of being accountable for quarterly goals or rocks which is a major part of EOS® was enticing to me as I thrive on actionable items. My inclination was to go full throttle and assign myself as many quarterly rocks as I could handle which I figured was 5-7, no problem. Fast forward 90 Days. Gulp. There […]

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Getting Stuck on the Flagpole

we’ve always done it this way

Addressing the “But we’ve always done it this way” mentality can be difficult, especially when employees are well trained to follow a specific business process.   One of my favorite movies to watch during the holiday season is “A Christmas Story” about a young boy’s experience growing up in the 1940’s. The most memorable moment of the film for me is when, during recess in the schoolyard, Ralphie & his friends “triple-dog-dare” classmate Flick to stick his tongue on a frozen flagpole. Guess what happens next? Just as Flick realizes that he’s stuck, the recess bell rings. Frantically, Flick calls for help as he sees his cohorts fleeing the yard. Ralphie turns to Flick, shrugs his shoulders, responds in a serious tone, “But the bell rang!” and then trudges back […]

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Sales and Workflow Dashboards Improve Processes and Accountability

Sales and Workflow Dashboards

Sales and workflow dashboards are a great way to keep employees on task while providing real time insights for management. That’s why I can’t believe I am admitting this, but I only recently created a sales dashboard for my company. Sales and workflow dashboards are a collection of data that provide an overview of the reports and metrics that you care most about. Don’t get me wrong, we use an EOS® Scorecard with metrics which we review each week. However, customizing a dashboard from the data in our project management tool monday.com has been a real game changer for us. We now can review in one place information such as:  # of leads in the sales pipeline  Source of leads (Referrals, Marketing, etc.)  Revenue generated YTD  # of current engagements […]

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A Rosy View of Business

One day many summers ago, the founder of Trilogy Partners, Hal Levenson, brought a bunch of varied colored roses from his garden into our office.  Sitting in a bucket, the unshorn flowers were wild with bits of soil clinging to them.  Instinctively, I grabbed the roses from the bucket and started cleaning them, taking off the thorns, disposing of dead leaves and neatly assembling them into separate vases.  I thought of our team members as I constructed each display.  Who would like the tall vase? Who would appreciate yellow roses instead of red?  Once completed, I distributed each bouquet and after an initial sense of gratitude, I noticed that each team member coveted the arrangement by showcasing it in a perfect spot.  As days passed, I witnessed people filling their […]

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